Terms and conditions
1. Definitions
“The Company ” – means Sparkle Cleaning and/or any franchisees trading under a franchisee agreement
“Team member” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
2. Payment
2.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile or email correspondence between the parties.
2.2. Payments of fees rendered by invoice are due within the dates stated on the invoice via RBS, our appointed Bank.
2.3. Interest may be applied to any overdue accounts at a rate of 8.5%. Where payment has not been received we reserve the right to withhold services, documents and information, and have the right to cease to work on your account, and to terminate the engagement if payments are unduly delayed.
2.4 Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice.
3. Refunds
3.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified.
3.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company .
3.3. Refund will be issued if a team member does not attend a cleaning visit, payment for which has been already received by the Company .
4. Equipment
4.1. Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.
4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.
4.3. If the Client requires the Cleaner to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.
5. Cancellation
5.1. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the team member cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
5.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 24 hours notice is required.
Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability .
5.3. The Company’s cleaning operatives work on any day of the week including Bank Holidays. If the Client’s cleaning visit is due on a Bank Holiday and she/he hasn’t called or e-mailed the Company to cancel the visit 24 hours prior to the start of the cleaning session, the Client agrees to and understands that the regular amount due or that cleaning visit will be charged regardless of whether the cleaning operative has cleaned the Client’s property or not.
6. Security
6.1 Confidentiality: Our cleaning company understands the importance of confidentiality and will maintain strict confidentiality of all information and data provided by our clients. We will not disclose or share any confidential information with any third party, unless required by law or authorized by the client.
6. 2 Background Checks: Our cleaning company is committed to providing a safe and secure environment for our clients. To ensure the safety of our clients and their property, we conduct thorough background checks on all our team members before hiring them.
6.3. Security Measures: Our cleaning company takes security very seriously and has implemented various measures to safeguard our clients’ property and belongings. These measures include secure storage of keys and access codes, strict protocols for entering and exiting client premises, and use of secure cleaning equipment and materials.
6.4. Liability Insurance: Our cleaning company is fully insured and bonded, providing liability coverage in the event of any damage or loss caused by our employees during cleaning services.
6.5. Client Responsibility: Our clients are responsible for ensuring the security of their premises and property. This includes providing our cleaning company with any necessary access codes, keys, or other security information, as well as notifying us of any security concerns or changes.
7. Breakage and Damage
7.1 Our cleaning company takes every precaution to avoid damages and breakage during cleaning services. However, in the event that damage or breakage occurs, we will take immediate action to rectify the situation.
7.2 We will make every effort to repair or replace the damaged item(s) as quickly as possible. If the item is irreplaceable or the damage is irreparable, we will provide compensation to the client up to the maximum liability limit of our insurance coverage.
7.3 Clients are responsible for notifying us of any fragile or valuable items in their premises before the cleaning service begins. This information will be taken into consideration when planning the cleaning process to minimize the risk of damage or breakage.
7.5 Our cleaning company will not be held liable for damages or breakage resulting from pre-existing defects or weaknesses in the items or premises being cleaned. We will not be held liable for damages or breakage resulting from improper installation, poor quality, or improper maintenance of the items or premises.
8. Pictures of Before and After
8.1 Our cleaning company may take before and after photos of the premises being cleaned for quality control purposes and to document the effectiveness of our cleaning services.
8.2 Before and after photos may be used by our cleaning company to assess the cleanliness of the premises and to identify areas that require additional attention during future cleaning services.
8.3 Before and after photos may also be shared with the client upon request, to demonstrate the level of cleaning achieved by our services.
8.4 Our cleaning company will not share any before and after photos of a client’s premises with any third party without the client’s express written consent.
8.5 Our cleaning company will take all reasonable steps to ensure that any personal or sensitive information is not captured in the before and after photos.
9. Non-Solicitation of Clean and Deelightful Cleaning Crew team members
9.1 Our cleaning company invests in hiring and training the best team members to deliver high-quality cleaning services to our clients. As such, we take non-solicitation very seriously to protect our business interests and the interests of our clients.
9.2 Our team members are prohibited from soliciting any clients of our cleaning company for any competing cleaning services, both during their service with our cleaning company and for a period of 12 months following the end of their employment.
9.3 Our team members are also prohibited from soliciting or recruiting any other team members of our cleaning company to work for any competing cleaning services, both during their employment with our cleaning company and for a period of 12 months following the end of their employment.
9.4 In the event that a team member violates this non-solicitation policy, our cleaning company reserves the right to take legal action to protect our business interests.
9.5 Our team members are required to acknowledge and agree to this non-solicitation policy as part of their contact agreement with our cleaning company.
Our cleaning company reserves the right to amend these terms and conditions at any time, with or without notice to the team members.